WHATSAPP BUSINESS API

WhatsApp
Business API

Take your customer engagement to new heights for banking, commerce, marketing and support in real-time using communication APIs validated by WhatsApp.

ISO 27001:2013 Certified Company
Google Partner
Meta

Trusted by industry leaders across the globe

Communications Platform as a Service (CPaaS)

Multiple agents can log in to manage and respond to customers from one unified place using our WhatsApp Business API Solution. (Available in the UAE)

See What You Can Achieve With the Right WhatsApp Business API Solution

Employee efficiency

Increase in conversion rate

Customer Satisfaction

Increase in read rates

With All-In-One Customer Engagement Platform

Live Chat

Send messages (including rich media, locations, and file attachments), assign them to other agents, and mark the chat resolved when done.
Contact Profile

Shows all the information collected from past conversations, tags, custom fields, and notes for agents.
Canned Responses

Pre-built messages can be customized for agents to reply to FAQs and customer inquiries quickly.
Manage Tags

Tagging conversations can help you categorize and organize all customer communication for better analysis.
Team Notes

Help you manually add descriptions to share information between agents and admins for smooth communication.
Assign to Agent

Help you assign the conversation to the right agent for an instant, effective, and professional resolution.

WhatsApp API - One Platform For Many Industries

Automobile

  • WhatsApp Solution for Automotive

    From product announcements to test drive booking to servicing reminders, turn every customer touchpoint into a conversation.

    Send targeted campaigns to your contact lists when new models come into stock. Create informative conversational flows to turn those notifications into sales opportunities.

  • WhatsApp Business API
    Solution for Retail

    Delight shoppers with easy product discovery, guided selling, loyalty program alerts, coupons, re-buys and after-sales engagement

    Boost brand performance and conversion rates with WhatsApp campaigns, order confirmations, and data surveys.

  • WhatsApp Solution for
    Financial Services

    Boost digital finance adoption with instant balance inquiries, portfolio recommendations, hassle-free claims settlement, cross-sell and more

  • WhatsApp Business Solutions
    for FMCGs

    From lead generation to user onboarding to customer support, turn every customer touchpoint into a conversation.

    Leverage WhatsApp’s high open and response rates to drive 10x higher coupon redemption rates than traditional channels.

    Use WhatsApp Ongoing Campaigns to send product recommendations.

  • WhatsApp API Solution for
    Food & Restaurant

    Revolutionize your restaurant operations with WhatsApp based ordering, meal and add-on recommendations, payments and real-time delivery updates.

  • WhatsApp Solution for
    Hospitals and Healthcare

    From appointment booking to patient onboarding to 24×7 patient support, turn every customer touchpoint into a conversation.

    Build an automated appointment management assistant that helps patients schedule, reschedule and cancel appointments. Integrate with your hospital management system to prevent conflicts and update schedules in real-time.

Manage Customer Support, Sales
and WhatsApp in a single platform!

Real-Time Actionable
Insights

35% decrease in query resolution time

Evaluate your team’s volume by channels, busiest hours, and trending topics among your customers.

Track agent and chatbot performances across incoming, open, and resolved chats.

Advance Chatbot Builder

Increase marketing ROI with 2-way
conversation.

Comfortably design Chatbots using a smooth, drag-and-drop chatbot builder.

Chatbot can handle 35% of the whole traffic - the workload of 10 support agents can be managed by one Chatbot.

Campaign Manager

Around 41% decrease in customer acquisition costs

Set up campaigns, send abandonment notifications, appointment alerts and re-buy reminders.

Trigger order and booking confirmations, subscription reminders, delivery updates and more.

Connect WhatsApp with Shopify for better customer service

Synchronize customer data by integrating your Shopify store.

Keep customers informed with automated order confirmation and shipping update alerts, and boost conversion rates with WhatsApp discount offers and reminders of abandoned carts.

Send encrypted OTPs
on WhatsApp

Only the intended recipient can see an OTP
message sent via WhatsApp because it is
encrypted.

OTP SMS authentication is not as secure as you
might believe. Therefore, more companies are
using WhatsApp's encrypted OTPs.

Berry Talks enables you to send encrypted OTP on
WhatsApp using WhatsApp Business APIs.

Let's Take Your Business
on WhatsApp

Let Convex Interactive help you access your account early, create engaging customer experiences and improve customer service via a complete set of WhatsApp business API solutions. For any further queries, talk to our team now!

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Frequently Asked Questions

  • How is WhatsApp Business API different from the WhatsApp Business app?

    The WhatsApp Business API enables medium-sized to large businesses to design a personalized communication flow that works best for their customers. It is more complex than WhatsApp Business App and helps automate communication with automated replies, WhatsApp Chatbots and interactive messages.

    Key Features of WhatsApp Business API

    • Integrations with tools like CRM, analytics, and third-party apps
    • Green Tick, verified WhatsApp Business profile
    • Messages Broadcast for bulk notifications
    • No app or interface, use via BSPs or CRM
    • WhatsApp Chatbot & interactive messages support
    • Multi-agent access for customer support

    The free-to-use WhatsApp Business App and its WhatsApp Business Web extension are both designed to assist small business owners. It supports them on their journey and enables small businesses to connect with customers, offer their goods and services, and do so. It was not designed for scale, though, and has limited capabilities.

  • What are the prerequisites to go live with the WhatsApp API?

    Three things are essential for you to go live with the WhatsApp Business API:

    • Facebook Business Manager
    • WhatsApp Business Account (WABA)
    • Line of Credit

    If you don't have any of the aforementioned, Convex Interactive makes it simple to get them. For further information, get in touch with us.

  • Can business messages be sent over WhatsApp for free?

    Messages sent over the WhatsApp Business app are free. But there is a pricing component attached to the ones sent over the WhatsApp Business API

  • How do I get access to WhatsApp API?

    Businesses need to go via a BSP like Convex Interactive to obtain the WhatsApp business API. Another choice is to work directly with Facebook for Business by completing this form and providing pertinent company data. This approach, however, will take more time because Facebook and WhatsApp evaluate each application separately. Because these businesses have previously been reviewed by Facebook and are a part of their Partner Network, using a BSP is quicker.

  • Should I do away with my existing customer engagement channels?

    In no way. Your current channels would be complemented with WhatsApp. Convex Interactive lets organisations manage their consumer engagement across many channels using a single API as omnichannel communication becomes the standard across industries.

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