AI-Powered Unified communication as a service for Every Customer Conversation
Every customer message in one place. Facebook, Instagram, WhatsApp, email, calls, and your website, all in a single inbox so your team replies faster and never misses a sale. Your customers deserve more than a chat box.
From telcos to fintechs and FMCGs, leading brands rely on BerryTalks 2.0 to power
millions
of secure, seamless customer interactions every
month.
Unified Platform with All the
Features You Need
Unlock the full potential of advanced WhatsApp Business API service features to supercharge customer engagement, communication, and journey.
AI Agentic
Voice AI and conversational agents that automatically handle calls, chats, and customer requests across all channels.
Available:
Ecommerce Integration
Seamless UCaaS integration with Shopify to enable order updates, notifications, and conversational commerce.
Available:
CRM – Complaint Management
Customer profiling and centralized system to log, track, assign, and resolve customer complaints across all communication channels.
Available:
Broadcast
Broadcast provides a quick and effortless method to send one-way messages across multiple channels using a unified visual interface.
Available:
Live user chats
Engage in real-time conversations with customers through live user chats.
Available:
Create a Self-Service Chatbot
Easily build a customer-centric chatbot for seamless self-service assistance and information retrieval.
Available:
Speech to Text
Convert voice calls and audio messages into text script from same portal.
Available:
Text to Speech
Convert text into natural-sounding voice messages for Robo Calls.
Available:
WhatsApp Flows
Flows are interactive in-chat forms that let users complete tasks like bookings, sign-ups. and lead gen without leaving the chat.
Available:
Engage with your customers
across every digital
touchpoint.
Connect with customers instantly across every touchpoint for a more consistent and
engaging experience.
Revolutionize The Way You Connect With Your Audience
Elevate sales and stay ahead in the competitive market by being among the first to benefit from our game-changing solutions.
Lead Customer Engagement in Every
Industry Vertical
Every industry speaks its own language — BerryTalks 2.0 helps you speak it fluently. From telecom and finance to education and healthcare, our tailored automation flows help you engage smarter and scale faster.
Deliver Seamless Banking Support Across Channels
Reassure banks, fintech, and insurance institutions that they can offer an end-to-end “personal finance” experience by providing secure, real-time, and consistent support for sensitive financial requests, such as account and transaction management, payment reminders, balance updates, and alerts, across multiple channels, including chat, voice, and social media.
Transform Healthcare Experiences at Every Touchpoint
Transform the entire healthcare ecosystem at scale by enabling hospitals, clinics, and other healthcare providers to deliver an AI-powered, fast, convenient, and patient-centric healthcare experience for services such as appointment scheduling, consultation follow-ups, prescription reminders, lab result updates, and emergency inquiries across multiple channels.
Connect Shoppers to Your Brand on Every Platform
Deliver smart, flawless, personalized, and end-to-end shopping and delivery experiences. It is achieved by enabling physical stores, websites, social media, and mobile apps to provide real-time, consistent, and personalized interactions for product inquiries, order tracking, delivery updates, returns, and promotional offers, turning casual shoppers into loyal fans.
Drive Telecom Growth With AI-Powered Customer Care
Build superior CX solutions across the entire telecom customer journey, leveraging AI-driven insights and customized real-time support for service inquiries, plan upgrades, billing issues, outage updates, and technical issues via SMS, email, apps, social media, and voice to improve customer satisfaction & retention, reduce support costs, and increase revenue.
Elevate Student Journey Across Every Channel & Step
Reimagine student journeys with connected, AI-powered, and student-centric communication and engagement from first touch through enrollment and beyond. We enable schools, colleges, and EdTech platforms to deliver real-time, consistent, and personalized communication for admissions inquiries, fee reminders, class updates, exam notifications, and student support.
Close More Deals With Smarter Real Estate Engagement
Helping real estate developers, brokers, and agencies to showcase properties, schedule viewings, lead follow-ups, payment updates, and after-sales support across multiple channels. Our solution centralizes all messages, engages prospects through personalized conversations, and accelerates your real estate business effortlessly at scale.
Proud Partners
Explore how our partners deliver seamless customer experiences, scale efficiently, and
unlock
stronger business performance through fully
white-labeled unified communication platform deployments.
Telenor Engage
Convex Interactive is empowering Telenor with a Unified Communications as a Service (UCaaS) platform, “Telenor Engage,” to efficiently manage customer relationships and communications, promote their products, boost sales, generate leads, provide service and support using detailed customer insights, and report on analytics for continuous improvement.
Zong Z-VERSE
Convex Interactive is empowering Zong with a white-labeled Unified Communications as a Service (UCaaS) platform, “Zverse,” to streamline customer engagement, unify communications, drive product promotion, generate and convert leads, enhance service and support experiences, leverage customer insights, and enable analytics-driven decision-making for continuous improvement.
Ready to Game Up Your Customer Engagement?
Your Customers Don’t Wait. Neither Should You.
Got Questions?
We’ve Got Answers.
Explore our FAQs to learn how BerryTalks works, how to get
started, and how
we
can help you achieve your communication goals
