This Agreement (“Terms of Service”) outlines your use of the Services offered by Convex Interactive, a Pakistan-registered company located at Suite 803, 8th Floor, Ibrahim Trade Tower, Main Shahra-e-Faisal, Modern Society Block 7 & 8 Umar Colony, Karachi, 75730, Pakistan (“Convex Interactive,” “We,” “Us,” “Our”). It also applies to your use of www.convexinteractive.com (“Site”) and the Customer Portal through which you access our Services.
In this Agreement, the terms ‘Customer’, ‘You’, or ‘Your’ refer to any company, business, or entity that enters into this Agreement with Convex Interactive. The term ‘Personal Data’ refers to any information that can be used to identify an individual personally. Additional defined terms used in this Agreement are outlined in the following section.
By registering for or using the Services, You acknowledge that You have read, understood, and agreed to be bound by the terms of this Agreement. Any changes or deviations from this Agreement shall only be valid if mutually agreed upon in writing by both Parties.
By accepting this Agreement, you confirm that you are at least 18 years old. If You are entering into this Agreement on behalf of your employer or another entity, You represent that You have the authority and consent to act on their behalf.
This Agreement becomes effective and binding upon the Customer as of the date You begin using the Services (the “Effective Date”).
A. GENERAL AGREEMENT
1. Definitions
Applicable Law:
(i) All relevant laws, regulations, government directives, and codes of conduct issued by competent authorities or regulatory bodies applicable to the provision or use of the Service and/or End User Service in the country where such Services are delivered; and
(ii) All operational rules, policies, conditions, guidelines, and any other requirements imposed by Operators within the country where the Service and/or End User Service is provided.
Traffic:
Electronic communication or data transmission to and from mobile phones, fixed lines, mobile devices, or online applications. This includes, but is not limited to, SMS, MMS, Push notifications, OTT, RCS, Voice communications, and data transfers.
Services:
All products and services currently offered, or that may be offered in the future by Convex Interactive under this Agreement.
End User:
Any individual authorized to receive Traffic from or send Traffic to your system via a mobile phone, online application, or fixed line.
End User Service:
The service You provide to your end users using Convex Interactive’s Platform.
Platform:
Convex Interactive’s Cloud Communication Platform, designed to facilitate connectivity between Your system and an electronic communications network, enabling the transmission and receipt of Traffic.
Operator:
Any electronic communications service provider that enables the exchange of information between You and End Users.
Customer Portal:
The secure web-based portal managed by Convex Interactive allows You to log in using authorized credentials to manage user accounts, transmit and receive Traffic to End Users, view Service account details such as billing and Traffic reports, and access other service delivery mechanisms provided by Convex Interactive, including but not limited to any SDK or API.
Taxes:
All applicable local, provincial, and federal taxes, fees, charges, Operator surcharges, withholding taxes, GST, and/or sales taxes.
2. Account Registration, Password, and Security
2.1 You are required to provide Convex Interactive with all necessary information for onboarding and for account creation as required by Operators. This includes Your company’s full name, business address, company registration number, tax identification number, business phone number, business email address, and the name of the authorized director(s) signing this Agreement.
2.2 You agree to submit accurate, complete, and truthful information and to ensure that all such details are kept current and updated at all times.
2.3 Convex Interactive reserves the right to suspend or terminate your access to the Services if any information provided is found to be inaccurate, incomplete, or outdated.
2.4 Convex Interactive will provide You with a username and password for each account. You are responsible for maintaining the confidentiality of Your username, password, and any related Service or account information. You will be held accountable for any loss or damage resulting from unauthorized access or use of Your account. You also agree to indemnify Convex Interactive against any claims or liabilities arising from the use of your account credentials by third parties or from any breach of this section. In the event of unauthorized access or misuse of your account, please notify Convex Interactive immediately at
info@convexinteractive.com.
3. Trial Period
3.1 We may, at our sole discretion, provide You with access to certain eligible Services on a free trial basis. Please note that not all Services qualify for a trial.
3.2 Your access to the Services will automatically end once the trial period expires.
3.3 Upon completion of the trial period, we will send an email to the address You provided during registration, inviting You to subscribe to the Services. You will have 30 days from the date of the invitation to accept. To subscribe, You must either complete the online sign-up process via our website or contact our sales team at
info@convexinteractive.com.
3.4 If You do not accept the subscription invitation within 30 days, We will assume You no longer wish to use the Services. As a result, your access (as outlined in clause 3.1) will be terminated, and all data stored in your account will be permanently deleted. You will not be charged for any Services used during the trial period.
3.5 We reserve the right to suspend or terminate Your access to the Services at any point during the trial period, at our sole discretion.
4. Customer Responsibilities
4.1 You are solely responsible for maintaining a secure and continuously active connection to Convex Interactive’s Platform, at your own expense.
4.2 You must ensure that the content of all Traffic transmitted via the Service complies with all applicable laws and regulations.
4.3 You are prohibited from offering the Service as a standalone product to any third party.
4.4 You must not use the Service to transmit spam or engage in deceptive or fraudulent activities.
4.5 You agree not to use the Service in any manner that could harm, disrupt, or interfere with Our Services, network infrastructure, Operator systems, third-party networks, other Customers, or Our business reputation.
4.6 Upon request from any regulatory authority or Operator, you must promptly provide any necessary information, including details regarding parties connected to the Platform through your system. All requested data must be provided to Us within three (3) working days.
4.7 You acknowledge that certain Operator Services are subject to Operator approval. You agree to complete the Client Onboarding Form, which We will submit to Operators on Your behalf. We are not obligated to provide such Services until we obtain Operator approval, and we shall bear no liability if such approval is denied.
4.8 If any fines or penalties are imposed on Convex Interactive by a regulatory authority or Operator due to Your non-compliance with these obligations or terms, You will be held fully responsible for paying those fines in full.
5. Pricing and Payment Terms
5.1 All prices are quoted in Pakistani Rupees (PKR) and exclude any applicable taxes imposed by governmental authorities or regulatory bodies in relation to the Services.
5.2 If prices are quoted in a currency other than PKR, invoices must be paid in PKR. Currency conversion between PKR and USD will be based on the exchange rate as of the date the invoice is generated.
5.3 You are responsible for paying all applicable taxes stated in the invoice for the Services utilized. You agree to indemnify Convex Interactive against any claims by tax authorities, including all associated losses, penalties, and costs.
5.4 If a fixed price has been explicitly agreed upon in the Agreement, changes to this price may only occur through mutual written consent.
5.5 Notwithstanding clause 5.4, we reserve the right to revise prices due to changes in Applicable Law, increased message purchase costs, or adjustments to Operator pricing models. You will be notified of any such price changes as early as reasonably possible.
5.6 For postpaid Services, invoices will be issued at the end of each calendar month, covering fees for all Traffic processed during that month. Payment is due within fifteen (15) days from the invoice date unless otherwise specified in the Agreement.
5.7 You are responsible for all banking fees charged by Your bank, any intermediary banks, or our bank. Payments received must match the invoiced amount in full, excluding bank charges.
5.8 Acceptance of any partial payment does not waive our right to demand full settlement of the remaining invoice amount.
5.9 We reserve the right to suspend or terminate your account if it remains inactive for 365 consecutive days or if outstanding invoices remain unpaid by the due date. Account suspension or termination may result in the loss or deletion of Personal Data and other account content, for which We shall not be held liable.
6. Service Suspension
6.1 We reserve the right to suspend all or part of the Services in the following situations:
- (a) If You fail to make payment of any outstanding amounts within the agreed payment period (provided such amounts are not under a bona fide dispute);
- (b) If there is any risk or threat to the security of the Services or the integrity of our network;
- (c) If You fail to comply with any applicable laws, Operator terms, or directives issued by regulatory or other competent authorities.
6.2 We may suspend the Services if You provide false, inaccurate, incomplete, or misleading information either during the initial setup or at any time during the use of the Services.
6.3 We further reserve the right to suspend the Services if anyone authorized by You to use the Services, or anyone associated with You, is found to be committing or suspected of committing any fraudulent activity against Us or any other party through the use of the Services or Our website.
6.4 In addition to the above, We may temporarily suspend access to the Services to carry out necessary network maintenance. Where reasonably possible, We will provide prior notice of such suspension via email within a reasonable timeframe.
7. Confidentiality and Data Protection
7.1 All personal data and information exchanged between You and Us shall be used exclusively for fulfilling the purposes outlined in this Agreement.
7.2 For details on how we handle personal data in connection with Our Services, please refer to Our Privacy Policy.
7.3 Both Parties acknowledge that, in delivering the Services to You, Convex Interactive acts as a data processor regarding the processing of end-user personal data.
7.4 You acknowledge and agree that we have the right to monitor and intercept any Traffic transmitted through the Service to verify your compliance with the terms of this Agreement.
7.5 We commit to keeping all personal data strictly confidential. We will not disclose any personal data provided to Us by or on Your behalf to any third party without Your prior consent, unless such disclosure is required for delivering the Services under this Agreement or mandated by applicable law.
7.6 Upon completion of the Services, we will delete your personal data unless applicable laws or regulations require retention.
8. Use of Artificial Intelligence (AI) Services and Features
8.1 You may utilize the AI features to submit inputs and receive AI-generated outputs. All such inputs and outputs constitute Your Data. You are solely responsible for ensuring that Your Data does not infringe upon or violate Our rights or those of any third party. You acknowledge that, due to the nature of machine learning technology, outputs generated may not be unique, and similar outputs may be produced for other users.
8.2 Access to AI features depends on Your subscription plan and may be subject to usage limits. You agree that if You exceed the allotted usage under Your plan:
- (i) You may need to purchase additional usage to continue accessing AI features, and
- (ii) The Platform may limit or suspend AI feature performance.
8.3 You agree not to use the AI features:
- (a) to develop or support any competing software-as-a-service (SaaS) product, including models that compete with the Platform;
- (b) to mislead third parties by representing AI-generated outputs as solely human-created;
- (c) in any way that violates these terms, Our platform documentation, or Our Customer Obligations Policy.
8.4 You acknowledge that the use of AI features requires disclosure of certain data—including, but not limited to, Your Data and usage data—to third-party AI service providers integrated with Our Platform.
9. Support Services
9.1 Unless otherwise agreed, we will provide technical support via email for the Services. Support requests can be sent to:
info@convexinteractive.com
10. Disclaimer of Warranties and Limitation of Liability
10.1 We do not guarantee, represent, or warrant that your use of Our Services will be uninterrupted, timely, secure, or error-free.
10.2 We are not liable for any Service failures, disruptions, or losses incurred due to Your breach of this Agreement, including but not limited to Your obligations outlined in Section 4.
10.3 You acknowledge and agree that Your use of the Services is at Your sole risk. The Services and all products or services provided to You through the Services are offered “as is” and “as available,” unless expressly stated otherwise. We make no express or implied warranties of any kind, including but not limited to warranties of merchantability, satisfactory quality, or fitness for a particular purpose.
10.4 You confirm that You understand and comply with all applicable local laws and regulations relating to the use of the Services within Your operating jurisdictions.
10.5 You agree that You are solely responsible for any legal obligations arising from or related to the use of the Traffic and Services, whether used by You directly or on behalf of a third party.
10.6 You agree to indemnify and hold harmless Convex Interactive, its affiliates, and their respective directors, officers, agents, and employees from any claims, liabilities, losses, demands, damages, or expenses (including legal fees) resulting from your use of the Services or any third-party claims arising from it.
11. Force Majeure
11.1 We shall not be held liable for any failure or delay in fulfilling Our obligations under this Agreement caused by force majeure events. These events include, but are not limited to: governmental actions, natural disasters, strikes, terrorism or threats thereof, operational disruptions, energy failures, breakdowns in telecommunications networks of Operators or third parties, failure or delay by Our suppliers or subcontractors, and any other unforeseeable circumstances beyond Our reasonable control that prevent the normal execution of this Agreement.
12. Term and Termination
12.1 Any obligations or liabilities incurred by either party before the termination date shall survive the termination of this Agreement.
12.2 This Agreement shall remain in effect unless terminated by You or Us. You may terminate this Agreement at any time by providing Us with a 30-day written notice of Your intent to discontinue use of Our Services.
12.3 We reserve the right to terminate this Agreement or suspend Services immediately if We reasonably believe that Your use of the Services violates any applicable laws, regulations, public order, morality, or the terms of this Agreement, or if You breach agreements with third parties involved in Service delivery.
12.4 We may also terminate this Agreement or suspend certain Services if We determine, at Our discretion, that continuing to provide the Service is no longer commercially viable. In such cases, We will provide written notice with supporting reasons.
12.5 Either Party may terminate this Agreement immediately, via registered letter and without liability for compensation or reimbursement, if any of the following occurs:
- (a) The other Party ceases to exist, is dissolved, halts business operations, files for bankruptcy, seeks creditor protection, is declared bankrupt, or granted suspension of payments (temporary or otherwise);
- (b) A force majeure event, as outlined in Section 12, continues for more than twenty (20) working days;
- (c) Termination is mandated by regulatory authorities or required due to changes in Operator terms and conditions.
13. Entire Agreement
13.1 Our failure to exercise or enforce any provision or right under this Agreement shall not be considered a waiver of that provision or right.
13.2 This Agreement, including any amendments made from time to time in accordance with its terms, constitutes the complete and exclusive understanding between You and Us regarding the subject matter herein. It replaces and supersedes all prior agreements, discussions, and communications—whether oral or written—related to the subject matter.
13.3 Any ambiguity in the interpretation of this Agreement shall not be interpreted against the party that drafted it.
14. Severability
14.1 If any provision of this Agreement, in whole or in part, is found to be invalid, unenforceable, or non-binding under applicable law or public policy, the remaining provisions shall continue in full force and effect.
14.2 You acknowledge and agree that we have the right to assign all rights and obligations under this Agreement to any affiliated company or third party acquiring all or substantially all of our relevant business assets. Any assignment of your rights and obligations under this Agreement will require our prior written consent to be valid.
15. Changes and Modifications
15.1 We reserve the right to update, amend, or modify the terms of this Agreement at Our sole discretion. We will make reasonable efforts to inform You of such changes, including notifications via Our website or email. Your continued use of the Services after such updates shall constitute Your acceptance of the revised terms.
16. Governing Law and Dispute Resolution
16.1 This Agreement, along with any separate agreements under which We provide Services to You, and any disputes or claims arising from or related to them, shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
16.2 Both Parties agree that the courts of Karachi shall have exclusive jurisdiction to resolve any disputes or claims arising out of or related to this Agreement or any related agreements.
B. Messaging
In the event that Messaging Services are a part of the Service provided to You under the Agreement, the following conditions apply:
17. General
17.1 You are liable for the content of all messages You send and must ensure they comply with Applicable Law.
B. Additional Terms and Conditions — WhatsApp Business Solution
Suppose the WhatsApp Business Solution is included as part of the Services provided to You under this Agreement. In that case, the following terms apply, and You expressly accept and agree to be bound by the WhatsApp Business Solution Terms.
Regardless of any other provisions within this Agreement, the delivery of the WhatsApp Business Solution is strictly subject to successful completion of Convex Interactive’s Customer screening process (Know Your Customer or “KYC”), onboarding, and approval by both Convex Interactive and WhatsApp. If either Convex Interactive and/or WhatsApp denies approval or rejects your application, this Agreement, insofar as it pertains to the WhatsApp Business Solution, will be deemed null and void.
Regarding your use of the WhatsApp Business Solution, you are prohibited from granting any third-party service provider (hereafter referred to as an Independent Software Vendor or ISV) access to your WhatsApp Business account or Traffic, unless both you and the ISV have entered into the official WhatsApp ISV Terms.
Convex Interactive reserves the right to suspend your access to the WhatsApp Business Solution immediately if you engage or provide access to an ISV without executing the WhatsApp ISV Terms and obtaining WhatsApp’s approval for the ISV.
Suppose you plan to engage, or have already engaged, an ISV. In that case, You must promptly notify Convex Interactive, share all relevant ISV details as reasonably requested, and ensure compliance with the WhatsApp ISV Terms.
© 2026 Convex Interactive. All rights reserved.
For questions about these Terms, contact us at info@convexinteractive.com
