client
Habib Bank Zurich
Industry
IT & Cloud Computing
URL
/rapidcompute
Overview
RapidCompute partnered with Convex Interactive to build their complete digital ecosystem, combining website design and development, an intelligent WhatsApp Business automation platform, and consistent social media content to streamline customer engagement, automate support to the right teams, lead capture, and strengthen the brand's digital presence.
Problem
RapidCompute needed a modern website reflecting its online identity, alongside a scalable way to manage growing customer support requests, service inquiries, and leads without manually triaging each inquiry and routing it to the right department. This was slow and inconsistent, while social media lacked consistent, engaging content.
Solution
Developed a modern website, built a conversational WhatsApp Business platform with AI-guided flows and interactive forms for automated support and lead capture, integrated it in real time with backend systems, and maintained a consistent social media presence across platforms.
Process
We began by designing a clean, modern website that reflects RapidCompute's brand and services. We then analyzed common support scenarios and designed conversational flows and interactive forms for the WhatsApp Business platform, integrating it with backend systems via APIs to enable real-time routing and lead management.
Additionally, for social media, we built a content calendar with regular posts, tested everything against real-world scenarios before launch, and refined it based on usage.
Result
RapidCompute launched a cutting-edge, state-of-the-art, and responsive website, automated a significant share of routine customer interactions, and freed teams to focus on complex cases. Their lead capture became more consistent through interactive forms, automated routing reduced response times, and their social media presence became more active and engaging.
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