Call Center Setup
Let us help you identify your challenges and overcome them by providing a call center setup that raises your business to customer expectations and provides the foundation to grow and excel.
From designing a customer engagement roadmap to streamlining customer service with the help of personalization, our call center solutions are built to provide convenience across the complete user journeys.
CLOUD-BASED CALL CENTER
Customer acquisition is not enough, and now you need to retain what you created. Convex offers a cloud-based customer service solution that provides excellent pre and after-sales support to your customers. Every query is answered aptly, and every problem is solved timely.
Convex offers multiple customizable options to set up your customer service center on long codes (03XX-XXXXXXX), UAN & 0800 numbers.
Deliver exceptional customer service by routing calls only to the most competent agents that focus on valuable pre-set context.
Increase productivity and improve outbound management by using top-of-the-line dialers to create meaningful customer experiences.
Stay in control of the whole process as we deploy our cloud-based call center that is fast, secure, and offers ease of use.
Bring team, data, systems, agents, and customers on one page to bridge gaps and address increased interaction loads with ease.
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Please Select Interest First!
Call center outsourcing means contracting a team of individuals that will work outside of your company.
This will allow your workforce to supply the services it best. Meanwhile, a team of professionals and highly-skilled call center agents will handle the rest.
The most significant advantage of outsourcing a call center is that your business will save time.
Interviewing, hiring, and training call center employees can take longer than expected. The employees must have excellent interpersonal communication skills and product knowledge and should be able to solve customers’ problems.
An outsourced call center can easily take some of this weight off your shoulders. You can refocus your time on other in-house tasks that require your attention.
First, fill up the sign-up form or talk to our representative. We will then create a customized service contract for you.
After agreeing to it and signing it, we will start training our staff for 1-2 weeks as per your business requirements.
In the last step, we will start replying to your customers' emails, calls, and chats.
By outsourcing your call center requirement to us, you’ll receive the following benefits:
Our call center setup promises to provide easy access to specific data and maintain operational transparency. If you still have questions, feel free to get in touch with our client engagement representatives.
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