WHATSAPP BUSINESS API

CASE STUDY

The K-Electric AI Chatbot:
An Innovation by Convex Interactive

Goal

To revolutionize K-Electric’s customer support automation by implementing an AI-powered chatbot that seamlessly manages high-volume inquiries, complaints, and FAQs while elevating customer satisfaction through advanced chatbot automation and operational efficiency.

Solution

Scalable AI chatbot streamlines customer interactions, reducing response time and ensuring seamless 24/7 support with features including:

Integration with SAP enables instant billing assistance and account management with high accuracy, reducing human error risk.

The adaptive learning chatbot interprets and resolves queries precisely, ensuring smooth customer interactions and minimal confusion.

The chatbot understands and responds to queries in multiple languages, ensuring a personalized customer experience.

The chatbot offers 24/7 instant support for inquiries and service requests.

Enhanced data collection lets the chatbot gather account information, enabling personalized support and optimizing service delivery through accurate insights.

Results

Within its first weekend, Kineto engaged 3,200+ users and handled 13,000 interactions, reducing reliance on call centers with 24/7 AI-driven assistance.

With KE’s 1.3 million+ app users and 21% annual growth, Kineto marks a major step in future-ready digital transformation.

Our work

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