WHATSAPP BUSINESS API
Made for a Stellar Customer Experience

An Omnichannel Communication Solution for Businesses

Boost your revenue by 60% with BerryTalks
  • Advanced Chatbot Builder for Seamless Customer Interactions.

  • Broadcast promotional offers with over 60% open rates.

  • Attend to all your customers via an omnichannel marketing platform.

  • Experience a 35% improvement in response times.

  • Automate marketing, sales, and support.

Trusted by industry leaders across the globe

Communications Platform as a Service (CPaaS)

A single agent can manage and respond to customers across multiple channels.

Automation from a single dashboard. Intrigued? Get in touch to find out more!

See What You Can Achieve With the Right WhatsApp Business API Solution

Employee efficiency

Increase in conversion rate

Customer Satisfaction

Increase in read rates

With All-In-One Customer Engagement Platform

Live Chat

Send messages (including rich media, locations, and file attachments), assign them to other agents, and mark the chat resolved when done.

Contact Profile

Shows all the information collected from past conversations, tags, custom fields, and notes for agents.

Canned Responses

Pre-built messages can be customized for agents to reply to FAQs and customer inquiries quickly.

Manage Tags

Tagging conversations can help you categorize and organize all customer communication for better analysis.

Team Notes

Help you manually add descriptions to share information between agents and admins for smooth communication.

Assign to Agent

Help you assign the conversation to the right agent for an instant, effective, and professional resolution.

One Platform for Many Industries

  • Boost Sales with WhatsApp Business API

    Leverage the power of WhatsApp Business API to ensure interactive, secure, convenient, and personalized WhatsApp communications with users worldwide to drive conversion, revenue, and growth for your business.

    Broadcast bulk messages in one go, connect multiple agents on single account, manage and automate sales and support using smart chatbots, utility messages, order and payment status, and more to engage vast audiences and enhance customer interactions efficiently.

  • Level up your Messenger conversations for your audience.

    Seamlessly combine your Messenger account with omnichannel platform to expand your reach and efficiently handle customer interactions and build long-term relationships anywhere anytime.

    Use intelligent chatbot to generate more leads, sales, and brand awareness using broadcast messages, product catalogue and orders, notifications, status updates, payment gateway options, and more for enhanced customer experience.

  • Build personalized and meaningful voice interactions globally.

    Empower businesses to build a scalable voice experience that fosters trust and compliance, and connects millions of customers worldwide. Deliver distinctive, interactive, and tailor-made voice communication and scenarios to enrich customer’s journey.

    The platform helps provide a suite of cutting-edge and reliable voice communication solutions, such as Targeted Call Advertisement, Virtual PBX, Auto Call Back, Beep Call, Interactive Voice Response, and more across all customer touchpoints.

  • Send SMS, notifications, alerts, and verifications worldwide.

    Engaging customers globally with a reliable, automated, and personalized SMS messaging service has never been easier.

    Our secure SMS services, including targeted SMS Marketing, Mobile SMS Banking, and Branded SMS, empower businesses to connect with consumers worldwide via developer-friendly APIs and software.

    Send and receive text messages with notifications, promotions, verification, conversational care, and commerce with intelligent routing, global coverage, and delivery reports.

  • Optimize email performance and its impact from a single interface.

    Adopt advanced email automation to ensure seamless and consistent email interactions for stronger sales and lasting customer loyalty. Engineered to maximize the effectiveness of email campaigns with customer data and insights to drive success.

    Create, send, and manage personalized and engaging transactional emails and marketing campaigns to ensure you reach the exact targeted audience segment. This allows businesses to build relationships while also driving traffic.

  • Enhance all of the Instagram interactions with a single dashboard.

    Effortlessly engage with your Instagram followers by simplifying, centralizing, and personalizing all the customers interactions on one dashboard to build a stronger brand presence, increase customer satisfaction, and drive sales.

    Reach billions of Instagram users with meaningful interactions through broadcasting, product ordering, notifications, authentication for OTP, order status and tracking, and various visually appealing content, leading to elevated customer experience.

Manage Customer Support, Sales
and WhatsApp in a single platform!

Real-Time Actionable
Insights

35% decrease in query resolution time

Evaluate your team’s volume by channels, busiest hours, and trending topics among your customers.

Track agent and chatbot performances across incoming, open, and resolved chats.

Advance Chatbot Builder

Increase marketing ROI with 2-way
conversation.

Comfortably design Chatbots using a smooth, drag-and-drop chatbot builder.

Chatbot can handle 35% of the whole traffic - the workload of 10 support agents can be managed by one Chatbot.

Campaign Manager

Around 41% decrease in customer acquisition costs

Set up campaigns, send abandonment notifications, appointment alerts and re-buy reminders.

Trigger order and booking confirmations, subscription reminders, delivery updates and more.

Connect WhatsApp with Shopify for better customer service

Synchronize customer data by integrating your Shopify store.

Keep customers informed with automated order confirmation and shipping update alerts, and boost conversion rates with WhatsApp discount offers and reminders of abandoned carts.

Send encrypted OTPs
on WhatsApp

Only the intended recipient can see an OTP
message sent via WhatsApp because it is
encrypted.

OTP SMS authentication is not as secure as you
might believe. Therefore, more companies are
using WhatsApp's encrypted OTPs.

Berry Talks enables you to send encrypted OTP on
WhatsApp using WhatsApp Business APIs.

Let's Take Your Business
on WhatsApp

Let Convex Interactive help you access your account early, create engaging customer experiences and improve customer service via a complete set of WhatsApp business API solutions. For any further queries, talk to our team now!

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Frequently Asked Questions

  • How is WhatsApp Business API different from the WhatsApp Business app?

    The WhatsApp Business API enables medium-sized to large businesses to design a personalized communication flow that works best for their customers. It is more complex than WhatsApp Business App and helps automate communication with automated replies, WhatsApp Chatbots and interactive messages.

    Key Features of WhatsApp Business API

    • Integrations with tools like CRM, analytics, and third-party apps
    • Green Tick, verified WhatsApp Business profile
    • Messages Broadcast for bulk notifications
    • No app or interface, use via BSPs or CRM
    • WhatsApp Chatbot & interactive messages support
    • Multi-agent access for customer support

    The free-to-use WhatsApp Business App and its WhatsApp Business Web extension are both designed to assist small business owners. It supports them on their journey and enables small businesses to connect with customers, offer their goods and services, and do so. It was not designed for scale, though, and has limited capabilities.

  • What are the prerequisites to go live with the WhatsApp API?

    Three things are essential for you to go live with the WhatsApp Business API:

    • Facebook Business Manager
    • WhatsApp Business Account (WABA)
    • Line of Credit
  • Can business messages be sent over WhatsApp for free?

    Messages sent over the WhatsApp Business app are free. But there is a pricing component attached to the ones sent over the WhatsApp Business API

  • How do I get access to WhatsApp API?

    Businesses need to go via a BSP like Convex Interactive to obtain the WhatsApp business API. Another choice is to work directly with Facebook for Business by completing this form and providing pertinent company data. This approach, however, will take more time because Facebook and WhatsApp evaluate each application separately. Because these businesses have previously been reviewed by Facebook and are a part of their Partner Network, using a BSP is quicker.

  • Should I do away with my existing customer engagement channels?

    In no way. Your current channels would be complemented with WhatsApp. Convex Interactive lets organisations manage their consumer engagement across many channels using a single API as omnichannel communication becomes the standard across industries.

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