{"id":2966,"date":"2022-12-07T15:04:05","date_gmt":"2022-12-07T15:04:05","guid":{"rendered":"https:\/\/convexinteractive.com\/blog\/?p=2966"},"modified":"2024-07-05T09:13:54","modified_gmt":"2024-07-05T09:13:54","slug":"berrytalks-is-here-to-change-the-communication-paradigm","status":"publish","type":"post","link":"https:\/\/convexinteractive.com\/blog\/berrytalks-is-here-to-change-the-communication-paradigm\/","title":{"rendered":"Berrytalks is Here to Change the Communication Paradigm"},"content":{"rendered":"<p>Convex Interactive has launched BerryTalks, a Communications Platform as a Service (CPaaS). This streamlined dashboard helps you change the game of customer interactions with a hello.<\/p>\n<p>With <a href=\"https:\/\/berrytalks.com\/\" target=\"_blank\" rel=\"noopener\">BerryTalks<\/a>, brands and businesses can communicate with clients, manage business goals, offer support, customer care, and get real-time analytics with live reporting.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2968 size-full aligncenter\" src=\"https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Convex-and-BerryTalk.png\" alt=\"Convex and BerryTalk\" width=\"624\" height=\"535\" srcset=\"https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Convex-and-BerryTalk.png 624w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Convex-and-BerryTalk-300x257.png 300w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Convex-and-BerryTalk-450x386.png 450w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<h2>One Platform for All Your Business and Customer Needs<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2975 size-full\" src=\"https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Berrytalks.png\" alt=\"Berrytalks\" width=\"624\" height=\"388\" srcset=\"https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Berrytalks.png 624w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Berrytalks-300x187.png 300w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Berrytalks-450x280.png 450w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p>Customers aren\u2019t a fan of delays, they want you to reply quickly and remember what they said on different apps so they won\u2019t have to repeat themselves.<\/p>\n<p>With BerryTalks, businesses will have access to an entire suite of <a href=\"https:\/\/convexinteractive.com\/blog\/ai-chatbots-customer-engagement-redefined\/\" target=\"_blank\" rel=\"noopener\">customer engagement<\/a> channels, enabling them to improve customer and agent experience, and deliver rich, branded messages via <a href=\"https:\/\/convexinteractive.com\/blog\/whatsapp-business-api-or-app-whats-the-best-for-your-brand\/\" target=\"_blank\" rel=\"noopener\">WhatsApp Business<\/a> API and other conversational platforms.<\/p>\n<h2><strong>Generate Qualified Leads, Increase Engagement, and Deliver Instant Support<\/strong><\/h2>\n<p>With BerryTalks, now you can integrate <strong><a href=\"https:\/\/www.convexinteractive.com\/whatsapp-business-api\" target=\"_blank\" rel=\"noopener\">WhatsApp Business API<\/a>, Facebook Messenger, Instagram DM, Call Centre, SMS, Twitter, Shopify, and Email<\/strong> platforms onto a single dashboard and create powerful chatbots that can handle 35% of the whole traffic.<\/p>\n<p><strong>It lets businesses:<\/strong><\/p>\n<ul>\n<li>Assign chats to relevant agents<\/li>\n<li>Build customer profiles<\/li>\n<li>Collaborate with your team<\/li>\n<li>Create audience segments<\/li>\n<li>Broadcast messages<\/li>\n<li>Instant shop<\/li>\n<li>And much more\u2026<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2975 size-full\" src=\"https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Berrytalks.png\" alt=\"Berrytalks\" width=\"624\" height=\"388\" srcset=\"https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Berrytalks.png 624w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Berrytalks-300x187.png 300w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Berrytalks-450x280.png 450w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<h4><strong>All-In-One for everyone<\/strong><\/h4>\n<p>BerryTalks lets businesses converse with customers anywhere and everywhere seamlessly.<\/p>\n<ul>\n<li><strong>WhatsApp Business API Integration<\/strong><\/li>\n<\/ul>\n<p>Create interactive conversations for your business on WhatsApp, one of the fastest growing Messaging Apps in the world.<\/p>\n<ul>\n<li><strong>A Call Center<\/strong><\/li>\n<\/ul>\n<p>Jump in where needed and speak with qualified leads with our customized <a href=\"https:\/\/www.convexinteractive.com\/call-center-setup\" target=\"_blank\" rel=\"noopener\">call center services<\/a> and make every customer feel like a VIP.<\/p>\n<ul>\n<li><strong>SMS<\/strong><\/li>\n<\/ul>\n<p>90% of text messages are read within 3 minutes, making SMS the best medium for any time-sensitive messaging. <a href=\"https:\/\/convexinteractive.com\/blog\/whatsapp-marketing-vs-sms-marketing\/\" target=\"_blank\" rel=\"noopener\">Text marketing<\/a> CTRs run as high as 30%.<\/p>\n<ul>\n<li><strong>Facebook Messenger<\/strong><\/li>\n<\/ul>\n<p>Easily build and automate interactive conversations for Facebook Messenger that nurture relationships and lead to more conversions.<\/p>\n<ul>\n<li><strong>Instagram DM<\/strong><\/li>\n<\/ul>\n<p>Increase product sales, customer engagement, generate qualified leads, and deliver instant support through personalized conversations.<\/p>\n<ul>\n<li><strong>Email<\/strong><\/li>\n<\/ul>\n<p>Bring your team\u2019s email into a shared inbox to work together, boost productivity, and build important relationships.<\/p>\n<ul>\n<li><strong>Shopify:<\/strong><\/li>\n<\/ul>\n<p>Change the <a href=\"https:\/\/convexinteractive.com\/blog\/whatsapp-ecommerce-effective-ways-to-drive-sales-and-growth\/\">e-commerce experience for your customers<\/a> with automatic reminders, notifications, and personalized Chatbots.<\/p>\n<ul>\n<li><strong>Twitter:<\/strong><\/li>\n<\/ul>\n<p>Reach a wider audience and generate leads with just a tweet by integrating Twitter on BerryTalks.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2976 size-full\" src=\"https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Funnel-Report.png\" alt=\"Funnel Report\" width=\"512\" height=\"383\" srcset=\"https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Funnel-Report.png 512w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Funnel-Report-300x224.png 300w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Funnel-Report-280x210.png 280w, https:\/\/convexinteractive.com\/blog\/wp-content\/uploads\/2022\/12\/Funnel-Report-450x337.png 450w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/p>\n<h2><strong>Revolutionizing Customer Interactions<br \/>\n<\/strong><\/h2>\n<p>Manage and respond from one unified conversational platform seamlessly<\/p>\n<p><strong>Team Progress Tracking<\/strong><\/p>\n<p>Evaluate your team\u2019s volume by channel, busiest hours, and trending topics among your customers.<\/p>\n<h4>Omni-Channel Analytics<\/h4>\n<p>View insights and necessary metrics instantly to create customized consumer experiences via Omni-Channel Analytics.<\/p>\n<h4>Unified View of Your Customer<\/h4>\n<p>CRM lists customer data, previous conversations, and app activity alongside every support request so you can deliver faster, more personalized support.<\/p>\n<h4>Set your teams up for success<\/h4>\n<p>Our reporting solution integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.<\/p>\n<p>So what are you waiting for?<\/p>\n<p>Experience it yourself.<\/p>\n<p>Book a demo now!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Convex Interactive has launched BerryTalks, a Communications Platform as a Service (CPaaS). This streamlined dashboard helps you change the game of customer interactions with a hello. With BerryTalks, brands and businesses can communicate with clients, manage business goals, offer support, customer care, and get real-time analytics with live reporting. One Platform for All Your Business [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2979,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26,3,5,161,1337],"tags":[1339,1340,1338],"class_list":{"0":"post-2966","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-marketing","8":"category-resources","9":"category-social","10":"category-technology","11":"category-tools","12":"tag-all-in-one-for-everyone","13":"tag-berrytalks","14":"tag-berrytalks-is-here-to-change-the-communication-paradigm"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Berrytalks is Here to Change the Communication Paradigm - Convex Interactive<\/title>\n<meta name=\"description\" content=\"BerryTalks is here to change the communication paradigm for the better. 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